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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BB Cycles’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BB Cycles’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3 / 30 Fallon Road, Landsdale 6065. Our ABN is 17008995793. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Last updated: 14 August 2026
BB Cycles (ABN 17 008 995 793) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how BB Cycles collects, uses, stores, discloses and protects personal information when you visit or use the BB Cycles website, create an account, place an order, contact us, shop with us in-store or otherwise interact with BB Cycles.
We aim to handle personal information in accordance with applicable Australian privacy requirements and the Australian Privacy Principles where they apply to BB Cycles.
BB Cycles
ABN: 17 008 995 793
Unit 3 / 30 Fallon Road
Landsdale WA 6065
Australia
For privacy enquiries, access or correction requests, or privacy complaints:
Email: bunny@bbcycles.com.au
The type of information we collect depends on how you interact with BB Cycles.
We may collect personal information including:
your name
email address
phone or mobile number
billing and delivery address
account login information
order and purchase information
products purchased or ordered
special-order and deposit information
information relating to warranties, product issues or customer service enquiries
information you provide through website contact forms
information contained in customer reviews
information provided when you communicate with us by phone, email, social media or in-store
information relating to saved payment methods, where applicable
website and usage information collected through cookies and analytics technologies
We only ask for information that is reasonably necessary for the particular purpose for which it is collected.
Customers may create an account on the BB Cycles website.
When you create or use an account, we may collect and hold information such as your name, email address, phone number, addresses, order history and other information associated with your account.
Customers can log into their account to:
view previous orders
manage account details
update personal information
manage saved addresses
reset their password
manage available saved payment options
You are responsible for keeping your account login details secure and for notifying BB Cycles if you believe your account has been accessed without your permission.
BB Cycles uses third-party payment providers, including:
Stripe, including card payments and Afterpay
PayPal Checkout
Customers may also choose to save payment information to their BB Cycles account where this functionality is available.
BB Cycles staff do not have access to the customer's complete saved card number. Our systems may display limited payment information, such as the last three digits and expiry date.
Payment information is processed through the relevant payment provider and may be subject to that provider's own privacy policy and terms.
For telephone orders, BB Cycles may collect card payment details verbally for the purpose of processing the transaction.
BB Cycles does not use customers' payment information for unrelated purposes.
We may collect personal information directly from you when you:
create or use a BB Cycles account
place an order online
make a purchase in-store
place an order by phone
contact us by email or through our website
subscribe to marketing communications
submit a product review
leave a review or recommendation through platforms such as Google or Facebook
communicate with BB Cycles about a warranty, special order, deposit or product issue
provide consent for us to use a photograph or video
otherwise communicate with BB Cycles
We may also collect limited information automatically when you use our website through cookies, analytics and similar technologies.
When you shop with BB Cycles in-store, we may collect information such as your name, phone number, details of products purchased and information relating to special orders or deposits.
We do not routinely require an email address or physical address for ordinary in-store purchases unless it is reasonably necessary for the transaction or another legitimate business purpose.
We use personal information for purposes including:
processing and fulfilling orders
arranging delivery and collection
processing payments
managing customer accounts
providing customer service
contacting you about your order
managing special orders and deposits
responding to enquiries
handling warranty matters and product issues
maintaining business and financial records
managing returns, refunds and exchanges
improving our website, products and services
maintaining website security and preventing fraud or misuse
sending marketing communications where you have subscribed or otherwise consented
managing customer reviews
complying with legal and regulatory obligations
other purposes reasonably necessary to operate BB Cycles
We do not use personal information for unrelated purposes unless permitted or required by law or otherwise authorised by you.
BB Cycles may send promotional or marketing emails to customers who have subscribed to receive them.
Marketing communications may include information about:
new products
special offers
sales and clearance items
store announcements
other BB Cycles news or promotions
Marketing emails are sent using EmailOctopus.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the email or by contacting us at bunny@bbcycles.com.au.
Unsubscribing from marketing communications will not prevent BB Cycles from sending necessary transactional or service-related communications, such as order confirmations, invoices, delivery updates or information relating to an existing order.
BB Cycles does not currently use customers' mobile numbers for marketing SMS messages.
We may use your phone number to contact you about:
an order
delivery or collection
a special order
a warranty or product issue
an enquiry you have made
another legitimate customer-service or business matter
We do not use customer phone numbers for SMS marketing.
Our website contact forms may collect:
name
email address
phone number
message or enquiry details
Name and email address are required fields. Phone number is optional.
Information submitted through a contact form is used to respond to your enquiry and provide customer service.
BB Cycles may collect and display reviews through:
our website
Where you submit a public review, the information you choose to publish may be visible to other users of that platform.
BB Cycles may use reviews and feedback for customer service, quality improvement and promotional purposes where permitted.
BB Cycles may receive photographs or videos from customers or riders, create content in-store or at events, repost customer or rider content, and use approved customer or rider content for BB Cycles' social media, website and promotional activities.
Where an identifiable person is shown, BB Cycles will seek permission before using the content for its own promotional purposes.
This may include use on platforms such as Facebook and Instagram.
BB Cycles sells products that may be purchased for children and young people.
Our online customer accounts and purchases are intended to be managed by a parent or legal guardian where the customer is under 18.
BB Cycles does not ordinarily require or intentionally collect information such as a rider's age, date of birth, gender, race category or club/team information as part of a normal customer transaction.
Where information about a young person is provided to us by a parent or guardian, we will handle that information in accordance with this Privacy Policy.
BB Cycles may disclose personal information to third parties where reasonably necessary to operate our business, fulfil an order, process a payment, provide a service, resolve an issue or comply with the law.
These third parties may include:
Stripe
Afterpay
PayPal
Australia Post
TNT
MYOB
EmailOctopus
Google Analytics and related service providers
BB Cycles may provide limited customer information to a supplier or manufacturer where reasonably required to assist with matters such as warranty claims, product issues, replacement parts or other customer requests.
We aim to provide only the information reasonably necessary for the particular purpose.
BB Cycles does not routinely provide customer information to suppliers or manufacturers where it is not required.
Some of the third-party service providers we use may be located outside Australia or may process or store information outside Australia.
These may include providers involved in payment processing, website analytics, email marketing, technology services or other business functions.
Where personal information is disclosed overseas and applicable Australian privacy requirements apply, BB Cycles will take reasonable steps to ensure that the information is handled appropriately.
By using our website or services, you acknowledge that some service providers may process information outside Australia.
BB Cycles uses Google Analytics 4 (GA4) to help us understand how visitors use our website and to improve website performance and customer experience.
Google Analytics may collect information such as:
pages viewed
interactions with the website
device and browser information
general usage and technical information
approximate location information derived from technical data
Google Analytics may use cookies or similar technologies to collect this information.
The information collected through analytics is used for website analysis and improvement and is not intended to directly identify individual customers.
The BB Cycles website may use cookies and similar technologies.
Cookies may be used for purposes such as:
remembering website preferences
supporting customer account functionality
supporting shopping cart and checkout functionality
website security
analysing website usage
improving website performance and customer experience
Some cookies are necessary for the website to function correctly, while others may be used for analytics.
You can usually control or disable cookies through your web browser settings. Disabling cookies may affect some website functionality.
Our website may contain links to third-party websites, including manufacturers, payment providers, social media platforms and other external websites.
Once you leave the BB Cycles website, the privacy practices of the third-party website will apply.
BB Cycles is not responsible for the privacy practices, content or security of third-party websites and recommends reviewing their privacy policies before providing personal information.
BB Cycles takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Customer information may be held in electronic business systems and other records used by BB Cycles.
Access to customer information is limited to BB Cycles owners, authorised staff and relevant service providers where reasonably required to perform their duties or provide services to BB Cycles.
We use reasonable administrative, physical and technical safeguards appropriate to the information we hold.
No online system or method of transmission can be guaranteed to be completely secure. While BB Cycles takes reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.
BB Cycles generally retains personal information for as long as it is reasonably necessary for legitimate business, customer service, accounting, tax, warranty, legal or other operational purposes.
For example, we may retain customer information to support:
order history
warranty claims
special orders
deposits
accounting and financial records
customer service
product or service history
When personal information is no longer reasonably required, BB Cycles may securely delete, destroy or de-identify it where appropriate and practical.
You may request access to personal information that BB Cycles holds about you.
You can make an access request by contacting:
Email: bunny@bbcycles.com.au
We may need to verify your identity before providing access to personal information.
We will deal with requests within a reasonable period and in accordance with applicable privacy requirements.
Some exceptions may apply where access is not permitted by law.
You may ask BB Cycles to correct personal information that you believe is inaccurate, incomplete, out of date or misleading.
Customers can also update many account details themselves through their BB Cycles online account.
For information that cannot be updated through your account, contact:
Email: bunny@bbcycles.com.au
We will take reasonable steps to correct information where appropriate.
If you believe BB Cycles has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and address your concern.
Privacy complaints can be made to:
BB Cycles
Email: bunny@bbcycles.com.au
Address: Unit 3 / 30 Fallon Road, Landsdale WA 6065
Please provide enough information for us to understand the issue and, where possible, details of the relevant transaction, communication or interaction.
We will review and respond to privacy complaints within a reasonable period.
Where applicable, if you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
BB Cycles takes reasonable steps to protect personal information and to respond to suspected data breaches.
If we become aware of a data breach involving personal information, we will take reasonable steps to contain, investigate and address the incident.
Where required by applicable law, BB Cycles will notify affected individuals and relevant regulators.
BB Cycles generally does not seek to collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.
We encourage customers not to provide sensitive or unnecessary personal information through website forms, email, social media or other communications unless it is required to resolve a particular matter.
BB Cycles does not currently use customer personal information in a computer program to make automated decisions that could reasonably be expected to significantly affect an individual's rights or interests.
You can choose not to receive BB Cycles marketing communications at any time.
You may unsubscribe from marketing emails using the unsubscribe function included in the email or by contacting:
Your choice to opt out of marketing will not affect your ability to purchase from BB Cycles or receive necessary transactional communications.
BB Cycles may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.
The latest version will be published on the BB Cycles website.
The "Last updated" date at the top of this Privacy Policy indicates when it was most recently reviewed or updated.
If you have any questions about this Privacy Policy, how BB Cycles handles personal information, or would like to make an access, correction or privacy complaint, please contact:
BB Cycles
ABN: 17 008 995 793
Unit 3 / 30 Fallon Road
Landsdale WA 6065
Australia
Privacy contact: Bunny / BB Cycles
Email: bunny@bbcycles.com.au
