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At BB Cycles, we know you want your order on its way as quickly as possible. We take care when packing every order and work hard to get your products out the door as soon as possible.
We ship Australia-wide, with Australia Post available for standard-sized products and TNT available for bikes, frames and other suitable oversized items.
We aim to dispatch all orders on the same business day.
Orders placed before 12pm Tuesday–Friday will generally be dispatched the same day.
Orders placed after 12pm, on Mondays, weekends or public holidays will be processed on the next available business day.
While we aim to get every order out as quickly as possible, dispatch times can occasionally be affected by order volume, stock availability or circumstances outside our control.
If there is an unexpected delay with your order, we'll contact you as soon as possible.
Shipping options and costs are calculated automatically at checkout based on your delivery address, the products in your order and the size and weight of the items.
The available shipping services and estimated delivery timeframe will be displayed at checkout before you complete your order.
The shipping option displayed at checkout is the most appropriate and cost-effective option available for your order.
Australia Post is available for standard-sized products and is our most common shipping method.
We offer:
Regular Australia Post is the default shipping option where available.
We offer free regular Australia Post shipping on orders over $200 of product value.
Free shipping applies to eligible standard-sized products that can be shipped via regular Australia Post.
If an order contains products that cannot be shipped using Australia Post due to their size or dimensions, alternative shipping options may apply.
Express Post is not included in the free shipping offer and must be selected separately at checkout.
Express Post is available on standard-sized products where Australia Post Express is available.
Our checkout will normally select the cheapest available shipping option. If you require Express Post, simply select the Express option at checkout before completing your order.
Please note that Express Post is a priority postal service and delivery timeframes are provided by Australia Post and are not guaranteed by BB Cycles.
Complete bikes and frames are too large to be shipped via Australia Post.
We use TNT for shipping complete bikes and frames Australia-wide.
TNT shipping costs are calculated automatically at checkout based on your delivery location and the size of the bike or frame.
Complete bikes and frames cannot be delivered to PO Boxes.
If a suitable TNT shipping option is not available at checkout, please contact BB Cycles and we'll be happy to assist.
Some products may be too large or bulky to be shipped using standard Australia Post services.
Where applicable, alternative shipping options such as TNT will be displayed at checkout.
For some products, customers may also have the option to select TNT themselves at checkout.
Shipping costs are calculated based on the size, weight and destination of the order.
Delivery times vary depending on your location and the shipping service selected.
An estimated delivery timeframe will be provided at checkout when you place your order.
Please remember that delivery estimates are provided by the shipping carrier and are not guaranteed by BB Cycles.
Once your order has been dispatched, the delivery of your parcel is the responsibility of the selected shipping carrier. Delays can occasionally occur due to weather, high parcel volumes, transport disruptions or other circumstances outside our control.
Once your order has been dispatched, tracking information will be automatically sent to the email address provided with your order.
You can use the tracking information to follow the progress of your parcel directly with the relevant shipping carrier.
Please allow some time for tracking information to become active after your order has been dispatched.
If your parcel appears to be delayed or hasn't arrived within the carrier's expected delivery timeframe, please contact BB Cycles and we'll assist with an investigation.
Where required, we may need to contact the shipping carrier to investigate the whereabouts of your parcel.
Please provide your order number and any relevant tracking information when contacting us so we can assist you as quickly as possible.
We take care when packing your order, but unfortunately parcels can sometimes be damaged during transit.
If your order arrives damaged, please contact BB Cycles as soon as possible and provide photos of the damaged packaging and the item.
Please keep all original packaging until we have advised you what to do next.
We may need to lodge a claim with the shipping carrier, and photographs of the packaging and damaged item may be required as part of this process.
Please do not return a damaged item without contacting us first, as this may affect our ability to assist with the carrier claim.
We'll work with you to resolve the issue as quickly as possible.
Please check your delivery address carefully before completing your order.
Unfortunately, we cannot guarantee changes to shipping addresses after an order has been dispatched.
Please contact us immediately if you need to change a shipping address and we can try our best to accommodate.
If an order has already been dispatched, any additional costs associated with redirecting or re-delivering a parcel may be the responsibility of the customer.
Australia Post can deliver eligible products to PO Boxes.
However, TNT cannot deliver to PO Boxes.
Complete bikes, frames and other products requiring TNT delivery must be sent to a suitable physical delivery address.
If you are unsure whether your order can be delivered to a PO Box, please contact us before placing your order.
If you select Click & Collect at checkout, your order will be prepared for collection from our BB Cycles store in Landsdale, Western Australia.
BB Cycles
Unit 3 / 30 Fallon Road
Landsdale WA 6065
Please wait until you receive confirmation that your order is ready for collection before coming to the store.
Your order will not necessarily be available for collection immediately after placing your order online.
When collecting your order, please have your order confirmation or order number available.
If someone else is collecting the order on your behalf, please contact us beforehand so we can make arrangements.
We currently offer shipping to New Zealand via Australia Post for eligible standard-sized products.
Shipping costs are calculated at checkout based on the products in your order and your delivery address.
At this stage, complete bikes and frames are not available for standard online shipping to New Zealand.
If you are interested in purchasing a bike or frame for delivery to New Zealand, please contact BB Cycles and we'll do our best to arrange a suitable shipping option.
For orders shipped outside Australia, the customer is responsible for any customs duties, taxes, import fees, brokerage charges or other charges imposed by the destination country.
These charges are not included in the shipping cost paid to BB Cycles and are the responsibility of the recipient.
BB Cycles cannot guarantee that an international order will not be subject to additional customs or import charges.
BB Cycles generally stocks the products available for purchase on our website in-store.
Occasionally, an item may need to be ordered from one of our suppliers.
If there is a delay or an item is unavailable, we'll contact you to discuss the available options.
Depending on the circumstances, we may be able to arrange an alternative product, adjust the order or arrange shipping once the item becomes available.
Once your order has been dispatched, it is in the care of the selected shipping carrier.
While we do everything we can to ensure orders are dispatched promptly and packaged securely, BB Cycles cannot control delays caused by Australia Post, TNT or other shipping carriers.
Delivery estimates are provided as a guide only and are not guaranteed.
If your parcel is delayed, please contact us and we'll do our best to assist and liaise with the carrier where necessary.
If you're unsure which shipping option is best for your order, particularly for bikes, frames or larger items, please contact us before placing your order.
We're always happy to help.
BB Cycles
Unit 3 / 30 Fallon Road
Landsdale WA 6065
Australia
Phone: (08) 9302 5319
Email: bunny@bbcycles.com.au
Shipping policies and shipping options may be updated from time to time. The shipping options and costs available at checkout are the most current options available for your order.